NikaSoft Competencies

Programming Languages
  • C/C++
  • C#
  • Java
  • Groovy
  • Scala
  • Python
  • Ruby on Rails
  • PHP
  • Perl
  • JavaScript
  • PL/SQL, Transact-SQL
Development Platformsand Tools
  • Microsoft Stack:
    Azure, MS Bot Framework, PowerApps, MS Flow
  • IDE:
  • Microsoft Visual Studio, Eclipse,
  • JetBrains IntelliJ IDEA, Oracle
  • Jdeveloper, JetBrains PhpStorm
  • Project Management:
  • Microsoft Project Server, MS
  • Team Foundation Server, JIRA,
  • Devprom, GitLab
  • CI:
  • MSBuild, Maven, Gradle,
  • Hudson/Jenkins, TeamCity
  • CVS:
  • Subversion, Git, Mercurial
Technologies
  • .NET Framework:
  • ASP.NET, WCF, WWF, WPF,
  • Silverlight, NHibernate
  • Java:
  • JavaEE, Spring, Hadoop, Hibernate,
  • GWT
  • JavaScript:
  • jQuery, ExtJS, Node.js, Backbone.js,
  • AngularJS, ReactJS
  • Python: Django, GAE
  • PHP: Symfony, Yii
  • DB Servers:
  • MS SQL,, Oracle, My SQL, SQLite,
  • PostgreSQL, Sybase, MongoDB
  • App Servers: Nginx, Apache2
  • NoSql Servers: Memcached,
  • CouchBase
Analysis Design Developing Implementation Support

Expertise

Business process automation, portals
Mobile solutions
Integration solutions
Finance and investment systems
Web development
Technical support
ERP
BI & BigData
Telecommunication
IoT

BUSINESS PROCESSES AUTOMATION & SHAREPOINT DEVELOPMENT

DocTrix Platform – low-code business process automation platform for SharePoint\Office365

0
A number of developers required for independent improvement of the system by customer
250+
Usability features and improvements to out-of-the-box SharePoint functionality included in DocTrix Platform
3x
An average decrease of maintenance and support costs for customer.
5x
An average speed up of time-to-market implementation of business processes

DocTrix DocFlow ECMБ
based on SharePoint

ADVANTAGES FOR BUSINESS
 
ADVANTAGES FOR IT
USABILITY
All document info available with a few mouse clicks
INCOMING AND OUTGOING CORRSPONDENCE
Based on native SharePoint features
MOBILITY
Work on any device that have browser
CONTRACT MANAGEMENT
Platform architecture
FLEXIBILITY
Adapt forms, workflows and templates with no-code
INVOICES AND PURCHASE ORDERS
Adaption:
O-CODE – 90%
Code – 10%
SCALABILITY
Supports multi-company and holding organizations
QR CODES
WATERMARKS
SCANNING
Technical support and continuous improvement

Approval System for finance documents
based on SharePoint Online and ZFlow

Procurement & purchase orders management
Complaints
Contract management & compliance
Invoice & payment management
  • Procurement planning and budgeting
  • Creation and coordination of purchase requests (investment, commodity, operational)
  • Advance selection of suppliers
  • Receiving and creating complaints
  • Complaints proceeding
  • Due date reminders
  • Checking counterparties (white and black lists)
  • Managing the conclusion of standard and non-typical contracts
  • Preparing documentation package
  • Complex processing processes
  • Placing and approving of purchase orders
  • Paying advance payment
  • Shipment preparing
  • Payment for orders
Personal workspace Integration Delegation Corporate structure Setting up routes

WEB DEVELOPMENT
We develop large and scalable web solutions on various frameworks and technologies.

  • Corporate portals
    (SharePoint, Bitrix, Wordpress, Joomla, etc.)
  • Highly loaded web portals
  • Media web sites
  • Enterprise level web solutions

AI: CHAT BOTS AND VOICE ASSISTANTS
We follow the modern trends of IT development and keep up with the times, so our specialists have the competence to solve actual problems of customers related to the use of artificial intelligence, analytical processing and data visualization

Complete solution
Knowledge Base + Chatbot + Request Tracker

PROBLEM STATEMENT
High load on the first line of technical support:
Up to 70% of calls to technical support are related to consultations, which requires an increase in the number of first-line technical support operators.
Time lag when waiting for consultation:
With quality instructions, users are able to solve most of the incidents on their own, but when they request a consultation, the response time is significantly longer than the time to solve the incident directly.
A large number of instructions and their obsolescence:
The knowledge base structure is gradually being destroyed and users are working with outdated instructions. Without feedback from users about the relevance of articles to the questions asked, it is impossible to identify a legacy data problem.
PROPOSED SOLUTION
  • Chatbot should become a universal mechanism for creating requests to technical support and further interaction.
  • Indexing knowledge base articles allows to automatically select the relevant instructions for solving typical problems at the request stage and offer them to the user.
  • Users give feedback whether this instruction helped them.
  • If it is impossible to solve the problem, the Chatbot automatically generates a request to technical support (ticket)
  • Further interaction with the user via the messenger.
SOLVED PROBLEMS
  • Reducing the load on the first line of technical support
  • Reduced time to solve common problems
  • Reducing the time to search for instructions in the knowledge base
  • Receive feedback on the quality of instructions
  • Automatic incident classification
  • Track Tracking

Examples of how a voice assistant works

Using Yandex.Station
Install Yandex.Station in the meeting rooms and your staff will be able to more effectively hold meetings.
  • Ask assistant to write down assignments and the due dates.
  • Ask assistant to write down open questions and decisions.
  • Form the meeting minutes with a voice command.
  • Print the protocol to the printer for on-the-spot signing.
Using the phone \ computer
visualization of dialog

SUPPORT AND DEVELOPMENT OUTSOURCING

Technical Support
  • NikaSoft technical support department works according to the ITIL methodology
  • 3 support lines
Features:
  • Single point of receiving requests:
    • Multi-line phone
    • Single email
  • Defining SLA for each customer
  • Support for solutions based on the
    SharePoint 2010/2013/2016/2019,
    DocTrix Platform 2010/2013/2016/2019
    Nintex Workflow 2010/2013/2016/2019
  • Support for SharePoint and SQL Server infrastructure
  • Post warranty support for implemented solutions
Outsourcing
Outsource development of any solutions: how it works
  • Full cycle of development process
  • Fixed price per hour, per task or per solution
  • Effective project management methodology – Scrum, Kanban
  • Communication with customer
  • Quick response to any changes
  • Quick result

INTEGRATION PROJECTS
We do custom projects and create own solutions based on IBM WS, Oracle and other vendors.

Integration and ESB

Our competencies in integration projects:
E-Government:
  • Projects: regional communication service bus and unified interface for sending requests to state authorities
  • Technologies: JavaEE, WebServices, MQ, JMS, JDBC, BPM, UDDI, WSRP
  • Platforms: IBM WebSphere products (Process Server, ESB, MQ), Apache Tomcat, Spring, X-Forms, Bonita BPM
Finances:
  • Projects: several internal service busses for banks, web-portals for clients and employees
  • Technologies: JavaEE, SOA, WebServices, IBM Message Broker, Java Portals
  • Platforms: IBM WebSphere Portal, IBM Message Broker, Liferay Portal, Databases (Oracle DB, PostgreSQL, MS SQL Server), Oracle SOA Suite, Apache Camel, HornetQ, Jboss AS
integration